This page will guide you the operations during order process, which are common for both purchase service and forward service.
After submitting an application, you can check the status of your order progress on the order details page. The order details page consists of the following sections.
If there are multiple ongoing orders, please select from this tab.
Order progress can be checked here. If there is any operation a customer needs to perform, the button on the right side becomes green active status.
The service type, delivery address and etc are displayed here.
The billing and payment status is displayed here. In the case of 2-time payment, it is divided into 'Billing for 1st payment' and 'Billing for 2nd payment'.
The list of applied items and status, quantity, unit price etc of each item are displayed here.
Information about the international shipping is displayed. Please confirm tracking numbers here.
A list of messages regarding the order is displayed. If you want to contact us, click on 'NEW MESSAGE' to send a message.
Orders can be canceled at any time before payment. In cases where an order itself is canceled, cancellation will occur automatically 7 days after contact regarding estimates or handling availability is made, so there is no real need to contact us. If you would like to cancel part of your order, or change the quantity of items ordered, please contact the agency via message. Please understand that cancellations after payment has been made will not be accepted.
Deposit is the money we keeps from the customer, and all payments are made through the deposit.
For orders not being paid for 2nd billing even after the specified period has passed since the arrival of items, we will discard the items. Please confirm the abandon days from this page. In this case, please understand that refund of already paid amount such as items price is not acceptable.