Operations During Orders

This page will guide you the operations during order process, which are common for both purchase service and forward service.

Check progress status of orders

After submitting an application, you can check the status of your order progress on the order details page. The order details page consists of the following sections.

1.Ongoing Orders

If there are multiple ongoing orders, please select from this tab.

2.Progress, Customer's operation

Order progress can be checked here. If there is any operation a customer needs to perform, the button on the right side becomes green active status.

3.Basic information of the order

The service type, delivery address and etc are displayed here.

4.Billing and Payment status

The billing and payment status is displayed here. In the case of 2-time payment, it is divided into 'Billing for 1st payment' and 'Billing for 2nd payment'.

5.List of Applied Items

The list of applied items and status, quantity, unit price etc of each item are displayed here.

6.Shipping Information

Information about the international shipping is displayed. Please confirm tracking numbers here.

7.Message History

A list of messages regarding the order is displayed. If you want to contact us, click on 'NEW MESSAGE' to send a message.

Operations during order progress

Updating Orders

All operations necessary for orders to be processed can by done by the customer through the green buttons on the order details page. After checking the information displayed in the box on the left side, click the button, and proceed with the operation from the pop-up screen that opens. For details about operations that the customer must perform, please confirm About Purchase Service or About Forward Service.

Sending Messages

If you need to contact this service concerning the order, please send a message via 'NEW MESSAGE' at the bottom of the order details page. Please note that we cannot reply to inquiries made through Inquiry, as we cannot identify the order. Messages can only be sent for ongoing orders, orders that have been completed within 90 days, and orders that have canceled within 90 days.

Cancelling an order or cancelling a part of items

Orders can be canceled at any time before payment. In cases where an order itself is canceled, cancellation will occur automatically 7 days after contact regarding estimates or handling availability is made, so there is no real need to contact us. If you would like to cancel part of your order, or change the quantity of items ordered, please contact the agency via message. Please understand that cancellations after payment has been made will not be accepted.

Reporting Item Arrival

In case all items are delivered without problem

If the items arrive safely to the customer, please send us a Reception Report from the order details page. Please click 'Reception Report' and submit the form. Please understand that in case you do not submit a Reception Report, the order will be moved to the completed orders after 50 days have passed .

In case some delivered items have problems

In cases where there is a problem with the delivered items, you are requested to discuss about the problem with this service. To initiate the dispute, click 'Reception Report' on the order details page, and click on 'please report the problems from this page'. After that please let us know details of problem by message. In case defective items are found, please attach pictures that show the condition of the defects. After receiving your report, we will confirm the situation and contact you as soon as possible.

About Deposit

Deposit is the money we keeps from the customer, and all payments are made through the deposit.

How to pay-in to your deposit

If you wish to make a deposit, from deposit management please click "Deposit Report". When paying by bank transfer, after sending payment to the bank account displayed in the window that pops up, please send a payment report. When paying by credit card, please select the credit card tab and proceed with PayPal payment procedure. As soon as we confirms payment, the amount you payed will be added to your deposit.

How to pay-out your deposit

If you wish to withdraw your deposit, please click "Withdrawal request" on the deposit management page. Then, on the pop-up window, please enter the account information to which you want your deposit to be refunded. After confirming your request, we will conduct the refund.

About past orders

Completed orders and Canceled orders

Orders are considered complete when the items are received by the customer and we receive a reception report, or when 50 days have passed from the date of shipment. Orders are considered as canceled when they are canceled due to reasons such as requests from the customer or inability to purchase or forward. As for purchase service, if 7 days have passed from the date of the estimate without receiving payment, the order will be automatically moved to canceled orders. As for forward service, if #3 days have passed from the date of the item confirmation without items arrival, the order will be automatically moved to canceled orders.

About abandonment of items

For orders not being paid for 2nd billing even after the specified period has passed since the arrival of items, we will discard the items. Please confirm the abandon days from this page. In this case, please understand that refund of already paid amount such as items price is not acceptable.

Frequently Asked Questions

• How can I contact the agency in charge of my order?
• How can I attach images and files on a message?